Challenges:
The process involved processing large volumes of orders received through various channels such as email and web portal. The manual processing of these orders by the logistics team was time-consuming and prone to errors, causing delays in the fulfillment of orders and customer dissatisfaction.

Solution:

UiPath attended robots were deployed to automate the order processing workflow. The robots were configured to monitor the various channels and automatically extract order information from incoming emails and web portals. The extracted information was validated and entered into the customer's logistics management system, eliminating the need for manual data entry. The robots also sent automated email confirmations to customers, reducing the response time and improving customer satisfaction.

Results:

• Improved order processing times by 75%
• Reduced errors and manual data entry by 90%
• Improved customer satisfaction by 80%

Type of Robot

Attended

Process Scheduled

On-demand

Item processed/day

500

Application
 

Tools