In modern logistics, customers demand more than just timely parcel delivery. They also expect real-time tracking. For Bleckmann, a leading provider of omnichannel logistics services for the fashion industry, this became more and more an operational challenge. With an extensive network of carrier providers and a large volume of daily shipments, their existing internal tool was struggling to meet the organization's needs for real-time parcel tracking.

Faced with this challenge, Bleckmann turned to TalosNation. TalosNation provided an innovative Robotic Process Automation (RPA) solution using UiPath. This RPA solution revolutionized Bleckmann's shipment tracking processes, resulting in 90% efficiency boost. This enhancement not only streamlined their operations, but also freed up valuable human resources to focus on more strategic, high-value tasks.

The challenge: Manual shipment tracking

The transport team at Bleckmann faced a substantial workload in tracking shipments, with regularly incorrect tracking statuses of packages. Manually resolving these issues consumed up to 80% of their daily work time. Each parcel with an incorrect tracking status required manually clicking on track and trace links, extracting updated statuses, and updating their tools, taking at least 30 seconds per parcel. The manual process proved to be both time-intensive and susceptible to errors, underscoring the need for a more efficient and accurate solution.

The objective: TalosNation's RPA optimization

Bleckmann aimed to achieve several key objectives using this RPA implementation:

• Automate the complete process across all their service regions
• Provide customers with more accurate and up-to-date information about their shipments
• Reduce the manual workload and increasing the efficiency of shipment status tracking
• Implement a solution that can run 24/7 and handle increasing shipment volumes as the business grows
• Create a uniform approach to tracking shipments across different carriers and regions
• Decrease operational costs associated with manual tracking and error resolution
• Minimize human errors in status updates by implementing an automated system
• Improve overall customer satisfaction through enhanced tracking capabilities

TalosNation solution: Advanced RPA for streamlined tracking

To address the challenges faced by Bleckmann and their shipping team, TalosNation developed an RPA solution powered by UiPath. This robot handles the workload across all Bleckmann's service regions and carrier providers, automating the entire workflow more efficiently and quickly than the manual processes previously used. The solution integrates seamlessly with Bleckmann's existing tools and automates the process of tracking and updating shipment statuses. It interacts with various carrier websites, extracts relevant data, and compiles it into organized, region-specific reports. The streamlined approach transformed Bleckmann's shipment tracking from a time-consuming process into an efficient, automated operation.

Technologies Used: TalosNation's RPA with UiPath

• UiPath
• Web Browser
• Microsoft Excel and Outlook

Technical details: TalosNation's custom RPA workflow

The RPA solution fluently connects with Bleckmann’s TMS. and gathers all required data to ensure a proper and efficient location tracking. The solution is designed to be scalable, capable of handling increased demand in the future.

Process: TalosNation's RPA workflow in action

The RPA solution generates a report of missing shipment statuses from the internal application. It then uses track and trace links to visit each carrier's website across several regions, extracting the updated status for each shipment. The bot compiles this data into region-specific CSV files. Utilizing Outlook, the RPA automatically emails these files to the transport team. Operating continuously 24/7, the solution ensures real-time updates and eliminates backlogs, streamlining the entire shipment tracking process without human intervention.

Results: TalosNation's RPA success metrics

The results of the RPA solution are astonishing:

• Reduced parcel status processing time from 30 seconds to 3 seconds per parcel
• Freed up 80% of transport team's time for strategic tasks
• Achieved near-perfect accuracy in shipment status reporting
• Enabled 24/7 operation with continuous bot running
• Implemented scalable operations to handle peak periods without additional staffing
• Significantly improved customer satisfaction through real-time tracking updates
• Streamlined tracking process across all carriers and regions

Download Use Case

TalosNation - use case location tracking